| Course Unit Code | 153-0395/01 |
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| Number of ECTS Credits Allocated | 5 ECTS credits |
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| Type of Course Unit * | Compulsory |
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| Level of Course Unit * | Second Cycle |
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| Year of Study * | Second Year |
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| Semester when the Course Unit is delivered | Winter Semester |
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| Mode of Delivery | Face-to-face |
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| Language of Instruction | Czech |
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| Prerequisites and Co-Requisites | Course succeeds to compulsory courses of previous semester |
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| Name of Lecturer(s) | Personal ID | Name |
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| ROS06 | Ing. Ivana Vaňková, Ph.D. |
| VRA12 | doc. Ing. Iveta Vrabková, Ph.D. |
| VAV0195 | PhDr. Roman Vavrek, PhD. |
| Summary |
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The Subject outcomes of the course unit The subject is aimed at acquiring knowledge and skills in the area of measuring, analyzing and evaluating the performance of public services, especially in terms of financial performance, economic efficiency, standards of public services and comprehensive quality management. More attention is paid to methodology and modeling of evaluation of allocation and technical efficiency through multi-criteria evaluation of variants and models of data package analysis (DEA).
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| Learning Outcomes of the Course Unit |
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Students will acquire specific knowledge and skills:
- to use specific methods, models and tools,
- to knowledge of specific performance indicators,
- to ability to evaluate the problem in practical and theoretical contexts. |
| Course Contents |
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1. Public services in the concept of public goods. Definition, provision and provision of public services. Public Service Areas. Theoretical bases of performance evaluation of public services.
2. Microeconomic approaches to public service evaluation. Economic value of public services and its components. Possibilities of Contingent Valuation Method.
3. Financial conception of performance evaluation of public services. Financial analysis indicators. Case study of financial analysis in hospital conditions.
4. Performance model in public services. 4E concept (economy, efficiency, efficiency, equality).
5. General methods of evaluation of public expenditure programs. Analytical methods of minimum costs, marginal costs, cost, benefit and cost effectiveness.
6. Economic conception of efficiency evaluation. Input and output models of allocation and technical efficiency. Theoretical basis of evaluation of technical efficiency.
7. Multicriterial methods of evaluation of static and dynamic technical efficiency of public services. Model Data Envelopment Analysis, Malmquist Index. Case study of evaluation of technical efficiency in the conditions of public libraries.
8. Comparative approaches to evaluation of public services based on multi-criteria decision making. Case study of evaluation of security tasks of regions using TOPSIS method.
9. Measuring and evaluating the quality of public services. Qualitative parameters of public services. Model of Service Quality GAPs. Customer Satisfaction Assessment Models.
10. Public service standards. Objectives and classification of public service standardization. Impact of standards on efficiency and quality of public services. Case study assessing the application of social services standards in the home of the elderly.
11. Meaning, assumptions, possibilities and application of benchmarking in public services. Case studies of benchmarking in public administration.
12. Principles and focus of complex quality management concept. Quality evaluation of public service providers under the Common Assessment Framework (CAF). CAF self-assessment case studies in the city council.
13. Meaning, assumptions, possibilities and application of process management in public services. ISO 9000 Series Standards.
14. Evaluation of Corporate Social Responsibility in Public Sector. Areas of social responsibility assessment. Possibilities and application of Corporate Social Responsibility method. |
| Recommended or Required Reading |
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| Required Reading: |
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| VAVREK, Roman. Multi-criteria evaluation of municipalilities. Warsawa: Jedność w róźnorodiści, 2017. ISBN 978-83-947394-6-1. |
RŮČKOVÁ, Petra. Finanční analýza: metody, ukazatele, využití v praxi. 6. aktualizované vydání. Praha: Grada Publishing, 2019. Finanční řízení. ISBN 978-80-271-2028-4.
VRABKOVÁ, Iveta a Ivana VAŇKOVÁ. Evaluation models of efficiency and quality of bed care in hospitals. Ostrava: VŠB, Technical University of Ostrava, Faculty of Economics, 2015. Series on advanced economic issues, Faculty of Economics, VŠB-TU Ostrava. ISBN 978-80-248-3755-0.
VRABKOVÁ, Iveta a kol. Příspěvkové organizace: postavení, úkoly a technická efektivnost. SAEI, Vol. 47. Ostrava: VŠB-TU Ostrava, 2017. ISBN 978-80-248-4028-4.
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| Recommended Reading: |
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KALB, Alexander. Public sector efficiency: applications to local governments in Germany. Wiesbaden: Gabler, 2010. Gabler research. ISBN 978-3-8349-2334-9.
VRABKOVÁ, Iveta a Ivana VAŇKOVÁ. Evaluation Models of Efficiency and Quality of Bed Care in Hospitals. SAEI, Vol. 36. Ostrava: VŠB-TU Ostrava, 2015. ISBN 978-80-248-3755-0.
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GOETSCH, David L. a Stanley DAVIS. Quality management for organizational excellence: introduction to total quality. 7th ed., international ed. Upper Saddle River: Pearson, c2013. ISBN 978-0-13-287097-9.
JABLONSKÝ, Josef a Martin DLOUHÝ. Modely hodnocení efektivnosti a alokace zdrojů. Praha: Professional Publishing, 2015. ISBN 978-80-7431-155-0.
VAVREK, Roman. Multi-criteria evaluation of municipalilities. Warsawa: Jedność w róźnorodiści, 2017. ISBN 978-83-947394-6-1.
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| Planned learning activities and teaching methods |
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| Lectures, Tutorials |
| Assesment methods and criteria |
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| Task Title | Task Type | Maximum Number of Points
(Act. for Subtasks) | Minimum Number of Points for Task Passing |
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| Credit and Examination | Credit and Examination | 100 (100) | 51 |
| Credit | Credit | 40 | 21 |
| Examination | Examination | 60 | 30 |