| Course Unit Code | 152-0387/02 |
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| Number of ECTS Credits Allocated | 5 ECTS credits |
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| Type of Course Unit * | Compulsory |
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| Level of Course Unit * | Second Cycle |
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| Year of Study * | Second Year |
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| Semester when the Course Unit is delivered | Winter Semester |
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| Mode of Delivery | Face-to-face |
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| Language of Instruction | Czech |
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| Prerequisites and Co-Requisites | Course succeeds to compulsory courses of previous semester |
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| Name of Lecturer(s) | Personal ID | Name |
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| BLE50 | doc. Dr. Ing. Pavel Blecharz |
| STV02 | Ing. Hana Štverková, Ph.D.,MBA,LL.M. |
| Summary |
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| The course provides introduction to quality management. It clarifies the concept of quality, customer and social requirements for quality, economic aspects of quality, factors affecting quality. It defines the objectives and approaches of quality management. It characterizes principles and content of quality management systems according to international ISO standards. It also focuses to master simple tools for process analyzing and customer satisfaction measurement. |
| Learning Outcomes of the Course Unit |
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1. Get to know the basic concepts of quality management.
2. Know the basic methods for evaluating customer satisfaction.
3. Know the principles and content of quality management systems.
4. Know process thinking and management.
5. Be able to use simple quality tools. |
| Course Contents |
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1. Introduction, basic terms and definitions, quality of products and services.
2. Quality from the perspective of the manufacturer/seller and the customer.
3. Basic principles of quality management.
4. Overview of international system standards.
5. Principles and content of quality management system according to ISO 9001.
6. Quality planning.
7. Quality in production.
8. Quality in services.
9. Simple tools for mapping and process analyzing .
10. Methods and procedures for customer satisfaction evaluation.
11. Continuous improvement and overview of advanced quality techniques.
12. Process quality management.
13. Lean Six Sigma.
14. Economic aspects of quality. |
| Recommended or Required Reading |
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| Required Reading: |
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JAUN, Marlon A. Lean Six Sigma Techniques. Books on Demand, 2021. 194 p. ISBN 3754308122.
MALEYEFF, John. Quality Service Management: A Guide to Improving Business Processes. New York, Routledge, 2022. 198 p. ISBN 9781032057514.
OAKLAND, John S. and Robert J. OAKLAND. Total Quality Management and Operational Excellence. 5th ed. New York: Routledge, 2021. 517 p. ISBN 978-1-138-67340-0. |
BLECHARZ, Pavel. Řízení a zlepšování kvality. Praha: Ekopress, 2023. 206 s. ISBN 978-80-87865-83-5.
FILIP, Ludvík. Efektivní řízení kvality. Praha: Pointa, 2019. 248 s. ISBN 9788090753051.
JANÁČEK, Julius. Statistika jednoduše. Praha: Grada, 2022. 120 s. ISBN 978-80-271-1738-3. |
| Recommended Reading: |
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ABUHAV, Itay. ISO 9001:2015 - A Complete Guide to Quality Management Systems. Boca Raton: CRC Press, 2021. 421 p. 978-1-03-224042-8.
DONAHUE, Wesley E. Unlocking Lean Six Sigma: A Competency-Based Approach to Applying Continuous Process Improvement Principles and Best Practices (Competency Based Books for Structured Learning). Pennsylvania: Centrestar Learning, 2021. 207 p. ISBN 9798594575363.
GOETSCH, David L. and Stanley DAVIS. Quality Management for Organizational Excellence: Introduction to Total Quality. Boston: Pearson, 2021. 9th ed. 429 p. ISBN 978-0-13-557732-5. |
BLANCHARD, Ken. Vedení na vyšší úrovni. Praha: Pragma, 2020. 416 s. ISBN 978-80-242-6913-9.
SETH, Godin. Tohle je marketing! Praha: Grada, 2019. 208 s. ISBN 978-80-271-2567-8.
TAHAL, Radek. Marketingový výzkum. Praha: Grada, 2022. 2. vyd. 296 s. ISBN 978-80-271-3535-6. |
| Planned learning activities and teaching methods |
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| Lectures, Tutorials |
| Assesment methods and criteria |
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| Task Title | Task Type | Maximum Number of Points
(Act. for Subtasks) | Minimum Number of Points for Task Passing |
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| Credit and Examination | Credit and Examination | 100 (100) | 51 |
| Credit | Credit | 35 | 18 |
| Examination | Examination | 65 | 33 |