| Course Unit Code | 639-2008/01 |
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| Number of ECTS Credits Allocated | 2 ECTS credits |
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| Type of Course Unit * | Optional |
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| Level of Course Unit * | First Cycle |
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| Year of Study * | Second Year |
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| Semester when the Course Unit is delivered | Summer Semester |
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| Mode of Delivery | Face-to-face |
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| Language of Instruction | Czech |
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| Prerequisites and Co-Requisites | Course succeeds to compulsory courses of previous semester |
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| Name of Lecturer(s) | Personal ID | Name |
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| VYK37 | Ing. David Vykydal, Ph.D. |
| TYL0031 | Ing. Eva Tylečková |
| Summary |
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| Building and maintaining a quality management system is closely related to the standards that focus on this particular part of the organization. One of these standards is a generic standard ISO 9001. Knowledge of ISO 9001 and the ability to fulfill them in practice is one of the key skills of quality managers. Students will have the opportunity to become acquainted in detail with the requirements of ISO 9001 in this course, on practical examples to understand their nature and form of case study to acquire the skills of their application. |
| Learning Outcomes of the Course Unit |
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Objectives:
Getting a basic set of knowledge and skills in the application of the requirements of quality management systems standards ISO 9001 and ISO/TS 16949, which will enable students (graduates) to apply these requirements in practice more easily.
Learning outcomes
The obtained knowledge:
- interpretation of the requirements for quality management systems and other recommendations of the current standards;
- implementing, maintaining and developing quality management systems in different types of organizations.
The obtained skills:
- application of selected fundamental requirements for quality management systems according to existing normative base;
- implementation of quality management principles to the processes and activities of the organizations.
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| Course Contents |
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1. Quality management systems – Characteristics of the basic set of standards ISO 9000, ISO 9001 requirements (part 1) - examples of practice.
2. ISO 9001 requirements - examples of practice (part 2).
3. Basic principles of quality management according to ISO 9000 family of standards and the possibilities for their implementation in accordance with the requirements of ISO 9001.
4. Requirements and recommendations for documentation management in quality management systems according to ISO 9001 and ISO/TR 10013, the quality manual.
5. Risk Management, basic characteristics, practices.
6. Process approach in quality management systems according to ISO 9001, basic characteristics, principles, criteria defining of process management and creation of process maps - part 1.
7. Process approach in quality management systems according to ISO 9001, basic characteristics, principles, criteria defining of process management and creation of process maps - part 2.
8. Resource Management - Human Resource Management (job card), evaluating the effectiveness of training (ISO 10015) and evaluation of suppliers.
9. Monitoring and measurement satisfaction of customers and employees, procedures and methodologies. The process of handling complaints (ISO 10002 and 10003).
10. Auditing quality management system, principles and procedures (ISO 19011), audit plan and programme.
11. Continual improvement in quality management systems, corrective and preventive actions.
12. Management review of quality management systems according to ISO 9001.
13. Standard ISO 9004 – Managing for the sustained success of an organization.
14. The differences in the requirements of ISO 9001 and ISO/TS 16949.
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| Recommended or Required Reading |
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| Required Reading: |
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[1] ISO 9001 Quality management systems -- Requirements. 2008.
[2] ISO 9004 Managing for the sustained success of an organization -- A quality management approach. 2009.
[3] JURAN, M. J., DeFEO, J. A. Juran´s Quality Handbook. Sixth Edition. New York: McGraw Hill, 2010, 1113 p. ISBN 978-0-07-162973-4 |
[1] ČSN EN ISO 9001 Systémy managementu kvality – Požadavky. Praha: ÚNMZ. 2009.
[2] ČSN EN ISO 9004 Řízení udržitelného úspěchu organizace – Přístup managementu kvality. Praha: ÚNMZ. 2010.
[3] NENADÁL, J. a kol. Management kvality pro 21. století. Praha: Management Press, 2018. ISBN 978-80-726-1561-2.
[4] JURAN, M. J., DeFEO, J. A. Juran´s Quality Handbook. Sixth Edition. New York: McGraw Hill, 2010, 1113 p. ISBN 978-0-07-162973-4
[5] NENADÁL, J. a kol. Managementu kvality. Elektronické studijní texty. VŠB-TUO, 2022. |
| Recommended Reading: |
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[1] HOYLE, D.: Automotive Quality Systems Handbook, Second Edition: ISO/TS 16949:2002 Edition. Butterworth-Heinemann. 2005.
[2] OAKLAND, J. S.: Oakland on Quality Management. Amsterdam. Elsevier 2004, 476 p. (ISBN 0-7506-5741-3)
[3] EN ISO 9000 Quality management systems -- Fundamentals and vocabulary. 2005
[4] ISO/TS 16949 Quality management systems -- Particular requirements for the application of ISO 9001:2008 for automotive production and relevant service part organizations. 2009
[5] ISO 10001 Quality management -- Customer satisfaction -- Guidelines for codes of conduct for organizations. 2007.
[6] ISO 10002 Quality management -- Customer satisfaction -- Guidelines for complaints handling in organizations. 2004.
[7] ISO 10003 Quality management -- Customer satisfaction -- Guidelines for dispute resolution external to organizations. 2007.
[8] ISO/TR 10013 Guidelines for quality management system documentation. 2001.
[9] ISO 19011 Guidelines for auditing management systems. 2012. |
[1] HOYLE, D.: Automotive Quality Systems Handbook, Second Edition: ISO/TS 16949:2002 Edition. Butterworth-Heinemann. 2005.
[2] NENADÁL, J.: Měření v systémech managementu jakosti. Druhé doplněné vydání. Praha. Management Press, 2004.
[3] ČSN EN ISO 9000 Systémy managementu kvality – Základní principy a slovník. Praha: ÚNMZ, 2006.
[4] ČSN ISO/TS 16949 Systémy managementu kvality – Zvláštní požadavky na používání ISO 9001:2008 v organizacích zajišťujících sériovou výrobu a výrobu náhradních dílů v automobilovém průmyslu. Praha: ÚNMZ, 2009.
[5] ČSN ISO 10001 Managementu kvality – Spokojenost zákazníka – Směrnice pro pravidla chování organizací. Praha: ČNI, 2007.
[6] ČSN ISO 10002 Managementu kvality – Spokojenost zákazníka – Směrnice pro vyřizování stížností v organizacích. Praha: ČNI, 2004.
[7] ČSN ISO 10003 Managementu kvality – Spokojenost zákazníka – Směrnice pro externí řešení sporů organizace. Praha: ČNI, 2007.
[8] ČSN ISO/TR 10013 Směrnice pro dokumentaci systému managementu jakosti. Praha: ČNI, 2001.
[9] ČSN EN ISO 19011 Směrnice pro auditováni systému managementu. Praha: ÚNMZ, 2012. |
| Planned learning activities and teaching methods |
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| Individual consultations, Tutorials, Project work |
| Assesment methods and criteria |
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| Task Title | Task Type | Maximum Number of Points
(Act. for Subtasks) | Minimum Number of Points for Task Passing |
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| Graded exercises evaluation | Graded credit | 100 | 51 |