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Communication Skills

* Exchange students do not have to consider this information when selecting suitable courses for an exchange stay.

Course Unit Code711-0522/13
Number of ECTS Credits Allocated2 ECTS credits
Type of Course Unit *Optional
Level of Course Unit *First Cycle
Year of Study *Second Year
Semester when the Course Unit is deliveredSummer Semester
Mode of DeliveryFace-to-face
Language of InstructionCzech, English
Prerequisites and Co-Requisites Course succeeds to compulsory courses of previous semester
Name of Lecturer(s)Personal IDName
PAL04Mgr. Libuše Páleníčková, Ph.D.
MAT17Mgr. Jana Matochová, Ph.D.
SCH0130Mgr. Martina Schneiderová, Ph.D.
Summary
The goal of seminary is to provide basic teoretical cnowledge of the psychology in the human communication and allow practice of choosen communication skills
and technics.
Learning Outcomes of the Course Unit
- to characterize of types interpersonal communication
- to recognize effective communication from ineffective
- to understand empathy
- to recognize positional and principal negotiating
- to illustrate parallel transaction
- to apply methods of leading interview
- to analyze interpersonal styles in solving conflict
- to demonstrate styles of manipulation
Course Contents
1.Verbal communication. Principles of effective communication.
2.Mistakes in the assessment of others. Barriers in communication.
3.Nonverbal communication.
4.Self-management - cultivating the ability to manage yourself.
5.Active listening as a basis for understanding.
6.Communication techniques - presentation, self-presentation,
interviewing, conducting of meetings.
7.Mediation.
8.Conflicts and their resolution.
9.Interpersonal styles.
10.Conflict resolution in terms of transactional analysis.
11.Influencing and manipulation. Meetings with the client and tactical
managing of manipulative approaches.
12.Negotiation, persuasiveness and credibility.
13.Communication within the organization, types of communication networks,
principles of good communication in working groups, mobbing.
14.Assertive behavior, assertive methods.
Recommended or Required Reading
Required Reading:
MüHLEISEN, Stefan and Nadine OBERHUBER. Karrierefaktor Soft Skills. Haufe Lexware, 2005. ISBN 978-3-448-06825-2.
PETERS-KüHLINGER, Gabriele and John FRIEDEL. Soft Skills. Haufe Lexware, 2008. ISBN 978-3-648-03431-6.
ČERNÝ, Vojtěch. Řeč těla: [neverbální komunikace pro obchodníky i běžný život]. 2. vyd. Brno: Edika, 2012. ISBN 978-80-266-0124-1.
SCHNEIDEROVÁ, Anna a Marek SCHNEIDER. Komunikační dovednosti: učební text pro distanční studium. Vyd. 2., upr. Ostrava: Ostravská univerzita v Ostravě, 2008. Studijní texty (Ostravská univerzita). ISBN 978-80-7368-268-2.
PETERS-KüHLINGER, Gabriele and John FRIEDEL. Soft Skills. Haufe Lexware, 2008. ISBN 978-3-648-03431-6.
THIELE, Albert. Jak na "špinavé" triky a útoky v komunikaci. Přeložil Gabriela THÖNDLOVÁ. Praha: Grada Publishing, 2010. ISBN 978-80-247-3310-4.
Recommended Reading:
GIBLIN, Les. How to be People Smart. Les Giblin Books, 2011. ISBN 9781937094034.
PAUL, David. Communication strategies level 2. Heinle ELT, 2010. ISBN 9789814232623.
JAY, Ros a Richard TEMPLAR. Velká kniha manažerských dovedností. Přeložil Viktor FAKTOR. Praha: Grada Publishing, 2006. ISBN 80-247-1279-2.
MIKULÁŠTÍK, Milan. Komunikační dovednosti v praxi. Praha: Grada, 2010. ISBN 98 - 80-247-2339-6.
NAZARE-AGA, Isabelle. Nenechte sebou manipulovat. Přeložil Hana PROUSKOVÁ. Praha: Portal, 2010. ISBN 978-80-7367-722-0.
GIBLIN, Les. How to be People Smart. Les Giblin Books, 2011. ISBN 9781937094034.
PAUL, David. Communication strategies level 2. Heinle ELT, 2010. ISBN 9789814232623.
Planned learning activities and teaching methods
Lectures, Seminars, Tutorials
Assesment methods and criteria
Task TitleTask TypeMaximum Number of Points
(Act. for Subtasks)
Minimum Number of Points for Task Passing
CreditCredit85 85