Communication Skills

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Course Unit Code711-0522/06
Number of ECTS Credits Allocated2 ECTS credits
Type of Course Unit *Choice-compulsory
Level of Course Unit *Second Cycle
Year of Study *Second Year
Semester when the Course Unit is deliveredSummer Semester
Mode of DeliveryFace-to-face
Language of InstructionCzech, English
Prerequisites and Co-Requisites Course succeeds to compulsory courses of previous semester
Name of Lecturer(s)Personal IDName
PAL04Mgr. Libuše Páleníčková, Ph.D.
MAT17Mgr. Jana Matochová, Ph.D.
SCH0130Mgr. Martina Schneiderová, Ph.D.
Summary
The goal of seminary is to provide basic teoretical cnowledge of the psychology in the human communication and allow practice of choosen communication skills
and technics.
Learning Outcomes of the Course Unit
- to characterize of types interpersonal communication
- to recognize effective communication from ineffective
- to understand empathy
- to recognize positional and principal negotiating
- to illustrate parallel transaction
- to apply methods of leading interview
- to analyze interpersonal styles in solving conflict
- to demonstrate styles of manipulation
Course Contents
1. General analysis human communication. Purpose of communication,
communication context, communication motives.
2. Nonverbal communication.
3. Verbal communication. Paralinguistic. Principles of verbal communication.
4. Mistakes in judgment of others.
5. Empathy. Feedback.
6. Techniques of interviewing.
7. Influencing. Maneuver and manipulation.
8. The basic hostile pressure methods.
9. Negotiation.
10.Conflicts and solving.
11.Interpersonal styles.
12.Transactional analysis.
13.Psychological aspects of mas-media communication.
14.Intercultural communication. Dimension of time in communication.
Recommended or Required Reading
Required Reading:
Mühleisen, Stefan, Nadine Oberhuber. Karrierefaktor Soft Skills. Haufe Lexware, 2005. ISBN 978-3-448-06825-2.

Gabriele Peters-Kühlinger, Friedel John. Soft Skills. Haufe Lexware, 2008. ISBN: 978-3-648-03431-6.
ČERNÝ, V. Neverbální komunikace pro obchodníky i pro běžný život.2. vydání. Praha: Albatros Media a.s., 2012. ISBN 978-80-266-0124-1.
MIKULÁŠTÍK, M. Komunikační dovednosti v praxi. 2. doplněné a přepracovné vyd. Praha: Grada Publishing, 2010. 325 s. ISBN 978-80-247-2339-6.
Schneiderová,A., Schneider, M.: Komunikační dovednosti.OSU, Ostrava 2008. ISBN 978-80-7368-268-2.
Mühleisen, Stefan, Nadine Oberhuber. Karrierefaktor Soft Skills. Haufe Lexware, 2005. ISBN 978-3-448-06825-2.
Gabriele Peters-Kühlinger, Friedel John. Soft Skills. Haufe Lexware, 2008. ISBN: 978-3-648-03431-6.
Thiele, A.: Jak na "špinavé" triky a útoky v komunikaci. Praha: Grada, 2010, s. 240. ISBN 978-80-247-3310-4.
Mühleisen, Stefan, Nadine Oberhuber. Karrierefaktor Soft Skills. Haufe Lexware, 2005. ISBN 978-3-448-06825-2.
Gabriele Peters-Kühlinger, Friedel John. Soft Skills. Haufe Lexware, 2008. ISBN: 978-3-648-03431-6.
Recommended Reading:
Les Giblin. How to be People Smart. Editorial Renuevo, 2011. ISBN: 978-1-937-09403-4.

D. Paul. COMMUNICATION STRATEGIES Second Edition 1 STUDENT´S BOOK. Heinle ELT part of Cengage Lea, 2008.ISBN: 9814232599.
Jay, R., Templar, R.: Velká kniha manažerských dovedností. Grada, Praha 2006. ISBN 80-247-1279-2.
Joseph A. de Vito: Základy mezilidské komunikace. Grada, Praha 2001. ISBN
80-7169-988-8.
I.Nazare-Aga, I.: Nenechte sebou manipulovat. Praha: Portal, 2010, s. 268. ISBN 978-80-7367-722-0.
Plamínek, J.: Řešení problémů a rozhodování. Management, Praha 2008. ISBN 978-80-247-2437-9.
Les Giblin. How to be People Smart. Editorial Renuevo, 2011. ISBN: 978-1-937-09403-4.
D. Paul. COMMUNICATION STRATEGIES Second Edition 1 STUDENT´S BOOK. Heinle ELT part of Cengage Lea, 2008.ISBN: 9814232599.
Les Giblin. How to be People Smart. Editorial Renuevo, 2011. ISBN: 978-1-937-09403-4.
D. Paul. COMMUNICATION STRATEGIES Second Edition 1 STUDENT´S BOOK. Heinle ELT part of Cengage Lea, 2008.ISBN: 9814232599.
Planned learning activities and teaching methods
Lectures, Seminars, Tutorials
Assesment methods and criteria
Task TitleTask TypeMaximum Number of Points
(Act. for Subtasks)
Minimum Number of Points for Task Passing
Graded exercises evaluationGraded credit100 51