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Information and Reservation Systems in Tourism

* Exchange students do not have to consider this information when selecting suitable courses for an exchange stay.

Course Unit Code541-3515/01
Number of ECTS Credits Allocated4 ECTS credits
Type of Course Unit *Choice-compulsory type B
Level of Course Unit *Second Cycle
Year of Study *Second Year
Semester when the Course Unit is deliveredSummer Semester
Mode of DeliveryFace-to-face
Language of InstructionCzech
Prerequisites and Co-Requisites Course succeeds to compulsory courses of previous semester
Name of Lecturer(s)Personal IDName
KUB0247Ing. Jan Kubáč, Ph.D.
Summary
Information and reservation systems are at present crucial tourism distribution systems, the essential features of which are the storage, distribution and provision of information. The aim of the course is to acquaint students with this issue and teach them to work with selected systems. In the introduction is listed a definition of information and reservation systems as crucial distribution systems. Principles of using modern information technologies in air, rail, road and ship transport, accommodation facilities, in travel agencies and agencies. Computer reservation systems. Global distribution systems. Development of information and reservation systems in the Czech Republic. The impact of Internet development on the development of GDS (e-ticketing, e-business in GDS). Examples of information and reservation systems (transport, accommodation, travel agencies). Connecting global and regional distribution systems. Solution procedure practical tasks on selected system.
Learning Outcomes of the Course Unit
The basic benefit is the knowledge of the division of information systems on the basis of functional and spatial aspect, as well as mastery of work with local, regional and global information and reservation systems. It is important to focus on collecting and analyzing information for the preparation and implementation of products in geoscience and industrial tourism.
Course Contents
1. Information systems - introduction.
2. Characteristics and importance of information system.
3. Primary information flows in tourism.
4. Secondary and bidirectional flows in tourism.
5. Local and regional information and reservation systems.
6. Nationwide and global information and reservation systems.
7. Economic information systems. Examples
8. Managerial information systems, decision support. Examples.
9. Information systems on the attractions of geotourism and industrial tourism. Examples.
10. Information and reservation systems in transport. Examples.
11. Information and reservation systems in accommodation services. Examples.
12. Use of information and reservation systems in the activities of travel agencies and agencies.
13. Data protection in information systems. Current trends in this area.
14. Current trends in interconnection of local and global systems.
Recommended or Required Reading
Required Reading:
HAJIME, E.: New Business Opportunities in the Growing E-Tourism Industry. IGI Global, 2015, 396 s. ISBN 1466685786
PESONEN, J., NEIDHARDT, J.: Information and Communication Technologies in Tourism 2019: Proceedings of the International Conference in Nicosia, Cyprus, January 30–February 1, 2019. Springer, 2018, 462 s. ISBN 3030059405
BASL, J., BLAŽÍČEK, R.: Podnikové informační systémy. 3. dopl. vyd., Grada, 2012, 328 s. ISBN 978-80-247-4307-3
VYSTOUPIL, J., ŠAUER, M., HOLEŠINSKÁ, A., METELKOVÁ, P.: Informační a rezervační technologie v cestovním ruchu [online]. 1. vyd. Masarykova univerzita, Ekonomicko-správní fakulta, Brno, 2005. Dostupné z: http://cgi.math.muni.cz/kriz/prevod/info.html
ZELENKA, J., PECHANEC, V., BUREŠ, V., ČECH, P., PONCE, D.: e-Tourism v oblasti cestovního ruchu [online]. Ministerstvo pro místní rozvoj ČR, Praha, 2008. ISBN 978-80-87147-07-8 Dostupné z: https://www.mmr.cz/getmedia/a724028c-5ad8-4ea3-ae45-c6fb8440ef19/GetFile13_1.pdf
BUHALIS, D.: eTourism. Information technology for strategic tourism management. Prentice Hall, Harlow, 2003, 408 s. ISBN 0-582-35740-3
Recommended Reading:
SCHLEUSENER, H. P., TIMCAK, G. M., PLEWKA, TH.: New Design in Presenting Region Spis. Proceedings of GEOTOUR 2004. C-Press, Košice, 2005, 137-140 s.
UYSAL, M., FESENMAIER, D.: Communication and Channel Systems in Tourism Marketing. Routledge, 2012, 274 s. ISBN 1136586970
BRUCKNER, T., VOŘÍŠEK, J., BUCHALCEVOVÁ, A., STANOVSKÁ, I., CHLAPEK, D., ŘEPA, V.: Tvorba informačních systémů. Management informační společnosti, Grada, 2012, 360 s. ISBN 978-80-247-4153-6
TIMČÁK, G. M., HARČARUFKA, R., LEŠŠO, I.: Informačné systémy (učební text). FBERG Technická univerzita, Košice, 2004.
ZELENKA, J., CHYLÍKOVÁ, I., NUNVÁŘ, L.: Informační a komunikační technologie v cestovním ruchu. Gaudeamus Univerzity Hradec Králové, Hradec Králové, 2002, 254 s. ISBN 80-7041-473-1
UYSAL, M., FESENMAIER, D.: Communication and Channel Systems in Tourism Marketing. Routledge, 2012, 274 s. ISBN 1136586970
Planned learning activities and teaching methods
Lectures, Tutorials
Assesment methods and criteria
Task TitleTask TypeMaximum Number of Points
(Act. for Subtasks)
Minimum Number of Points for Task Passing
Credit and ExaminationCredit and Examination100 (100)51
        CreditCredit33 17
        ExaminationExamination67 18