1) ISO 9000 series, ISO 9000:2015, ISO 9001:2015
2) Juran's quality handbook / Joseph M. Juran, co-editor-in-chief, A. Blanton Godfrey, co-editor-in-chief. - 5th ed.. - New York : McGraw-Hill, c1999 - [1618]
ISBN 0-07-034003-X
3) Process management to quality improvement : the way to design, document and re-engineer business systems / Gary Born. - Chichester : Wiley, c1994 - xiv,
ISBN 0-471-94283-9
4) Total quality management : text with cases [Oakland, 2003] / John S. Oakland. - 3rd ed.. - Oxford : Elsevier Butterworth-Heinemann, 2003 - x, 483 s. : il.
ISBN 0-7506-5740-5, 978-0-7506-5740-2