BORDOLOI, Sanjeev K.; FITZSIMMONS, James A. a FITZSIMMONS, Mona, J. ISE Service Management: Operations, Strategy, Information Technology, 10th Ed. New York: McGraw Hill, 2022.
ISBN 978-1-26507-553-8 .
BRAGG, Steven M. Cost Management Guidebook. 4th ed. Denver: Accounting Tools, 2020.
ISBN 978-1-6422-1052-1 .
RICH, Nick a MALIK, Tegwen. International standards for design and manufacturing: quality management and international best practice. London: Kogan Page, 2020.
ISBN 978-1-78966-043-2.