Evalution of Public Service
| Type of study | Follow-up Master |
|---|---|
| Language of instruction | Czech |
| Code | 115-0431/03 |
| Abbreviation | EVVSL |
| Course title | Evalution of Public Service |
| Credits | 4 |
| Coordinating department | Department of Management |
| Course coordinator | doc. Ing. Iveta Vrabková, Ph.D. |
Subject syllabus
1. Public services in the concept of public goods. Definition, provision and provision of public services. Public Service Areas. Theoretical bases of performance evaluation of public services.
2. Microeconomic approaches to public service evaluation. Economic value of public services and its components. Possibilities of Contingent Valuation Method.
3. Financial conception of performance evaluation of public services. Financial analysis indicators. Case study of financial analysis in hospital conditions.
4. Performance model in public services. 4E concept (economy, efficiency, efficiency, equality).
5. General methods of evaluation of public expenditure programs. Analytical methods of minimum costs, marginal costs, cost, benefit and cost effectiveness.
6. Economic conception of efficiency evaluation. Input and output models of allocation and technical efficiency. Theoretical basis of evaluation of technical efficiency.
7. Multicriterial methods of evaluation of static and dynamic technical efficiency of public services. Model Data Envelopment Analysis, Malmquist Index. Case study of evaluation of technical efficiency in the conditions of public libraries.
8. Comparative approaches to evaluation of public services based on multi-criteria decision making. Case study of evaluation of security tasks of regions using TOPSIS method.
9. Measuring and evaluating the quality of public services. Qualitative parameters of public services. Model of Service Quality GAPs. Customer Satisfaction Assessment Models.
10. Public service standards. Objectives and classification of public service standardization. Impact of standards on efficiency and quality of public services. Case study assessing the application of social services standards in the home of the elderly.
11. Meaning, assumptions, possibilities and application of benchmarking in public services. Case studies of benchmarking in public administration.
12. Principles and focus of complex quality management concept. Quality evaluation of public service providers under the Common Assessment Framework (CAF). CAF self-assessment case studies in the city council.
13. Meaning, assumptions, possibilities and application of process management in public services. ISO 9000 Series Standards.
14. Evaluation of Corporate Social Responsibility in Public Sector. Areas of social responsibility assessment. Possibilities and application of Corporate Social Responsibility method.
2. Microeconomic approaches to public service evaluation. Economic value of public services and its components. Possibilities of Contingent Valuation Method.
3. Financial conception of performance evaluation of public services. Financial analysis indicators. Case study of financial analysis in hospital conditions.
4. Performance model in public services. 4E concept (economy, efficiency, efficiency, equality).
5. General methods of evaluation of public expenditure programs. Analytical methods of minimum costs, marginal costs, cost, benefit and cost effectiveness.
6. Economic conception of efficiency evaluation. Input and output models of allocation and technical efficiency. Theoretical basis of evaluation of technical efficiency.
7. Multicriterial methods of evaluation of static and dynamic technical efficiency of public services. Model Data Envelopment Analysis, Malmquist Index. Case study of evaluation of technical efficiency in the conditions of public libraries.
8. Comparative approaches to evaluation of public services based on multi-criteria decision making. Case study of evaluation of security tasks of regions using TOPSIS method.
9. Measuring and evaluating the quality of public services. Qualitative parameters of public services. Model of Service Quality GAPs. Customer Satisfaction Assessment Models.
10. Public service standards. Objectives and classification of public service standardization. Impact of standards on efficiency and quality of public services. Case study assessing the application of social services standards in the home of the elderly.
11. Meaning, assumptions, possibilities and application of benchmarking in public services. Case studies of benchmarking in public administration.
12. Principles and focus of complex quality management concept. Quality evaluation of public service providers under the Common Assessment Framework (CAF). CAF self-assessment case studies in the city council.
13. Meaning, assumptions, possibilities and application of process management in public services. ISO 9000 Series Standards.
14. Evaluation of Corporate Social Responsibility in Public Sector. Areas of social responsibility assessment. Possibilities and application of Corporate Social Responsibility method.
E-learning
LMS
Literature
VAŇKOVÁ, Ivana a VRABKOVÁ, Iveta. Productivity analysis of regional-level hospital care in the Czech Republic and Slovak Republic. BMC Health Services Research. 2022, roč. 22, čl. 180.
VRABKOVÁ, Iveta, VAŇKOVÁ, Ivana a LEE, Sabrina. Relationship and factors of technical efficiency and quality of hospital care: the federal state system of Germany. Health Services and Outcomes Research Methodology. 2024. DOI 10.1007/s10742-024-00337-2.
VRABKOVÁ, Iveta a VAŇKOVÁ, Ivana. Analysis of university students’ perception of mental health. BMC Public Health. 2025, roč. 25, čl. 3868.
VRABKOVÁ, Iveta, VAŇKOVÁ, Ivana a LEE, Sabrina. Relationship and factors of technical efficiency and quality of hospital care: the federal state system of Germany. Health Services and Outcomes Research Methodology. 2024. DOI 10.1007/s10742-024-00337-2.
VRABKOVÁ, Iveta a VAŇKOVÁ, Ivana. Analysis of university students’ perception of mental health. BMC Public Health. 2025, roč. 25, čl. 3868.
Advised literature
DENHARDT, Robert B.; DENHARDT, Janet Vinzant; ARISTIGUETA, Maria Pilar a RAWLINGS, Kelly C. Managing human behavior in public and nonprofit organizations. Fifth edition. Thousand Oaks, California: SAGE, [2021]. ISBN 978-1-5063-8266-1.
LUTHRA, Sunil; GARG, Dixit; AGARWAL, Ashish a MANGLA, Sachin K. Total quality management (TQM): principles, methods, and applications. Mathematical engineering, manufacturing, and management sciences. Boca Raton: CRC Press, Taylor & Francis Group, 2021. ISBN 978-0-367-51283-5.
RABELO MENDIZABAL, Luis C.; DAVIS, Charles W.; ELATTAR, Ahmed a ALMAKI, Hamed M. A systematic guide to leadership selection using total quality management techniques. Online. CRC focus. Boca Raton, FL: CRC Press, Taylor & Francis Group, 2023. ISBN 97-81-00332-1 17-0.
LUTHRA, Sunil; GARG, Dixit; AGARWAL, Ashish a MANGLA, Sachin K. Total quality management (TQM): principles, methods, and applications. Mathematical engineering, manufacturing, and management sciences. Boca Raton: CRC Press, Taylor & Francis Group, 2021. ISBN 978-0-367-51283-5.
RABELO MENDIZABAL, Luis C.; DAVIS, Charles W.; ELATTAR, Ahmed a ALMAKI, Hamed M. A systematic guide to leadership selection using total quality management techniques. Online. CRC focus. Boca Raton, FL: CRC Press, Taylor & Francis Group, 2023. ISBN 97-81-00332-1 17-0.