Understanding crisis (trends that promote crises, organization as a system, definition of crisis, elements of the concept of the crisis)
Typology of crisis (criteria, crisis matrix)
Vulnerability of the organizations (BIA, business operations, risk and vulnerability analysis)
Crisis manager and crisis management team (factors influencing the course of a crisis, training)
Early warning system (indicators, construction)
Crisis management plan (purpose, scope, assumptions, crisis management team and its activities and responses, business units, individuals with critical responsibilities, crisis operations center)
The algorithm of crisis management operations
Phase of the crisis
Development of the crisis in the organization
Business recovery strategy (seven key elements)
After the crisis
Crisis model and its application
Case studies