1) Quality planning and analysis : from product development through use / J.M. Juran, Frank M. Gryna. - 3rd ed. / prepared by Frank M. Gryna, intern. ed.. - New York : McGraw-Hill, 1993,il. ISBN 0-07-112992-8
2) Total quality control / A.V. Feigenbaum. - 3rd ed., rev.. - New York : McGraw-Hill, 1991 - xxvii, : il. ISBN 0-07-112612-0
Terminated in academic year 2016/2017
Quality Management A
| Type of study | BachelorFollow-up Master |
|---|---|
| Language of instruction | English |
| Code | 152-0555/03 |
| Abbreviation | ŘJA |
| Course title | Quality Management A |
| Credits | 4 |
| Coordinating department | Department of Business Administration and Law |
| Course coordinator | doc. Dr. Ing. Pavel Blecharz |
Subject syllabus
1. Common introduction to quality management
2. Clarification of quality management systems principles in accordance with international standars
3. TQM principles clarification
4. To teach process thinking and management
5. Take control of simple quality tools for process maping and analysis.
6. Take control of simple quality tools for quality analysis and customer satisfaction evaluation
7. Quality costs
2. Clarification of quality management systems principles in accordance with international standars
3. TQM principles clarification
4. To teach process thinking and management
5. Take control of simple quality tools for process maping and analysis.
6. Take control of simple quality tools for quality analysis and customer satisfaction evaluation
7. Quality costs
Literature
Advised literature
1) ISO 9000 series, ISO 9000:2015, ISO 9001:2015
2) Juran's quality handbook / Joseph M. Juran, co-editor-in-chief, A. Blanton Godfrey, co-editor-in-chief. - 5th ed.. - New York : McGraw-Hill, c1999 - [1618] ISBN 0-07-034003-X
3) Process management to quality improvement : the way to design, document and re-engineer business systems / Gary Born. - Chichester : Wiley, c1994 - xiv, ISBN 0-471-94283-9
4) Total quality management : text with cases [Oakland, 2003] / John S. Oakland. - 3rd ed.. - Oxford : Elsevier Butterworth-Heinemann, 2003 - x, 483 s. : il. ISBN 0-7506-5740-5, 978-0-7506-5740-2
2) Juran's quality handbook / Joseph M. Juran, co-editor-in-chief, A. Blanton Godfrey, co-editor-in-chief. - 5th ed.. - New York : McGraw-Hill, c1999 - [1618] ISBN 0-07-034003-X
3) Process management to quality improvement : the way to design, document and re-engineer business systems / Gary Born. - Chichester : Wiley, c1994 - xiv, ISBN 0-471-94283-9
4) Total quality management : text with cases [Oakland, 2003] / John S. Oakland. - 3rd ed.. - Oxford : Elsevier Butterworth-Heinemann, 2003 - x, 483 s. : il. ISBN 0-7506-5740-5, 978-0-7506-5740-2