1. Problems of the IS and subject to examination SWI
2. User requirements and methods for their identification and processing
3. Processes and methods of optimization (Capability Maturity Model)
4. Processes and their optimization methods (Methodological framework Result DRIVE Renewal)
5. Metrics - the establishment and use of indicators of effectiveness of information services
6. Methods of process mapping (Framework process model, the hierarchical structure of process maps)
7. Innovation in ICT and their economic impact
8. ITIL methodology
9. COBIT methodology
10. Dynamic modeling of processes - introduction
11. Dynamic modeling of processes - advanced techniques
12. Simulation - introduction
13. Simulation - advanced techniques
14. Using the results of simulation and modeling of processes in their design
Exercise:
Processing project, resp. model design and simulation in Witness.
2. User requirements and methods for their identification and processing
3. Processes and methods of optimization (Capability Maturity Model)
4. Processes and their optimization methods (Methodological framework Result DRIVE Renewal)
5. Metrics - the establishment and use of indicators of effectiveness of information services
6. Methods of process mapping (Framework process model, the hierarchical structure of process maps)
7. Innovation in ICT and their economic impact
8. ITIL methodology
9. COBIT methodology
10. Dynamic modeling of processes - introduction
11. Dynamic modeling of processes - advanced techniques
12. Simulation - introduction
13. Simulation - advanced techniques
14. Using the results of simulation and modeling of processes in their design
Exercise:
Processing project, resp. model design and simulation in Witness.