* The basic concepts, terminology, process management, line and process management, process value
added
* Classification Process - Main (wealth), support and management processes
* View processes, process model, measurement and monitoring processes
* Process management in a project process optimization in planning and project preparation
* Process model (EFQM, BSC, ISO)
* Development projects and the process model, performance improvement based on process model
* Experience with the implementation of process management
added
* Classification Process - Main (wealth), support and management processes
* View processes, process model, measurement and monitoring processes
* Process management in a project process optimization in planning and project preparation
* Process model (EFQM, BSC, ISO)
* Development projects and the process model, performance improvement based on process model
* Experience with the implementation of process management