Terminated in academic year 2024/2025
Telecommunication Networks and Services
| Type of study | Doctoral |
|---|---|
| Language of instruction | English |
| Code | 440-6001/03 |
| Abbreviation | TSS |
| Course title | Telecommunication Networks and Services |
| Credits | 10 |
| Coordinating department | Department of Telecommunications |
| Course coordinator | prof. Ing. Miroslav Vozňák, Ph.D. |
Subject syllabus
Description of the queuing problem and Little's formulas.
Kendall's notation.
Markov chains - DTMC and CTMC, transition state diagrams, transition matrix.
M/M/N/0 and M/M/N/infinity, Erlang B, Erlang C and Engset models.
The practical design of call centre calculation, dimensioning number of agents.
Design of calculation in multistage call centre.
Kendall's notation.
Markov chains - DTMC and CTMC, transition state diagrams, transition matrix.
M/M/N/0 and M/M/N/infinity, Erlang B, Erlang C and Engset models.
The practical design of call centre calculation, dimensioning number of agents.
Design of calculation in multistage call centre.
Literature
[1] Giambene, G. Queuing Theory and Telecommunications: Networks and Applications 2nd ed., Springer, 516 p., 2014.