Telecommunication Networks and Services

Type of study	Doctoral
Language of instruction	English
Code	440-6001/03
Abbreviation	TSS
Course title	Telecommunication Networks and Services
Credits	10
Coordinating department	Department of Telecommunications
Course coordinator	prof. Ing. Miroslav Vozňák, Ph.D.

Subject syllabus

Description of the queuing problem and Little's formulas.
Kendall's notation.
Markov chains - DTMC and CTMC, transition state diagrams, transition matrix.
M/M/N/0 and M/M/N/infinity, Erlang B, Erlang C and Engset models.
The practical design of call centre calculation, dimensioning number of agents.
Design of calculation in multistage call centre.

Literature

[1] Giambene, G. Queuing Theory and Telecommunications: Networks and Applications 2nd ed., Springer, 516 p., 2014.

Advised literature

[1] Harchol-Balter, M. Performance Modeling and Design of Computer Systems: Queueing Theory in Action 1st Edition, Cambridge University Press; 1 edition, 576 p., 2013

[2] Gross, D. and Harris,C. Fundamentals of Queuing Theory, JW&S, 528 p., 2008,

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