The Basics of Working with a Client in Social Services

1. Work with a client in social services
- defining work with a client in social services; employee in social services and his / her role, target groups of workers in social services; the basics of free time pedagogy - activation, educational and educational techniques; the bases of crisis intervention; Teacher: Mgr. Iva Kuzníková Ph.D., Mgr. Šárka Dořičáková, Bc., Mgr. Alexandra Čubová; range 10 hours

2. Quality in social services and quality standards in social services
- types of social services; provider obligations and standards of quality of social services; qualifications in social services; individual planning and mapping of the client's needs; engaging the client in decision making; Teacher: Mgr. Šárka Dořičáková; range 8 hours
3. Law in social services
- the law on social services; legal capacity; trusteeship; confidentiality and protection of personal data; Teacher: Mgr. Kateřina Cilečková, Ph.D .; range 8 hours

       4. Ethics in social services
- ethical codes; ethical dilemmas in social services; basic human rights and their protection in the social service; ethics of the work of a worker in soc. services; prevention of the client's dependence on the social service; prevention of abuse
and abuse of persons to whom social services are provided; Teacher: Mgr. Monika Bjelončíková; range 8 hours

5. Psychohygiena and personal safety
- mental stress and stress versus psychological well-being and safety; the cycle of caring and the fatigue of compassion; self-care and care for others; techniques for coping with stress and promoting psychological well-being: self-awareness, mindfulness and reflexivity; sources of psychological well-being and safety and their use; gentle self-defense rules when working with a client; working with clients potentially endangering psychological well-being and safety: working with aggressive clients; working with clients potentially endangering psychological well-being and safety: working with clients across borders and manipulative clients; Teacher: Mgr. Kateřina Glumbíková, Ph.D .; range 8 hours