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The Basics of Working with a Client in Social Services

Type of study Bachelor
Language of instruction English
Code 450-2101/02
Abbreviation ZSP
Course title The Basics of Working with a Client in Social Services
Credits 3
Coordinating department Department of Cybernetics and Biomedical Engineering
Course coordinator Mgr. Iva Kuzníková, Ph.D.

Subject syllabus

2024/5000
1. Work with a client in social services
- defining work with a client in social services; employee in social services and his / her role, target groups of workers in social services; the basics of free time pedagogy - activation, educational and educational techniques; the bases of crisis intervention; Teacher: Mgr. Iva Kuzníková Ph.D., Mgr. Šárka Dořičáková, Bc., Mgr. Alexandra Čubová; range 10 hours

2. Quality in social services and quality standards in social services
- types of social services; provider obligations and standards of quality of social services; qualifications in social services; individual planning and mapping of the client's needs; engaging the client in decision making; Teacher: Mgr. Šárka Dořičáková; range 8 hours
3. Law in social services
- the law on social services; legal capacity; trusteeship; confidentiality and protection of personal data; Teacher: Mgr. Kateřina Cilečková, Ph.D .; range 8 hours

4. Ethics in social services
- ethical codes; ethical dilemmas in social services; basic human rights and their protection in the social service; ethics of the work of a worker in soc. services; prevention of the client's dependence on the social service; prevention of abuse
and abuse of persons to whom social services are provided; Teacher: Mgr. Monika Bjelončíková; range 8 hours

5. Psychohygiena and personal safety
- mental stress and stress versus psychological well-being and safety; the cycle of caring and the fatigue of compassion; self-care and care for others; techniques for coping with stress and promoting psychological well-being: self-awareness, mindfulness and reflexivity; sources of psychological well-being and safety and their use; gentle self-defense rules when working with a client; working with clients potentially endangering psychological well-being and safety: working with aggressive clients; working with clients potentially endangering psychological well-being and safety: working with clients across borders and manipulative clients; Teacher: Mgr. Kateřina Glumbíková, Ph.D .; range 8 hours

E-learning

Materials are available at https://lms.vsb.cz/?lang=en

Literature

BANKS, S. 2006. Ethics and values in social work. Palgrave Macmillan. Basinstoke, ISBN 1-40399420-X .
BROWN, K. W., CRESWELL, J. D., RYAN, R. M. 2016. Handbook of mindfullness. Theory, research and practice. NY: Guilford Publications.
IFSW. 2014. Global Definition of Social Work [online]. [2. 12. 2016]. Dostupné z: http://ifsw.org/policies/definition-of-social-work/.
PAYNE, Malcolm, 2016. Modern Social Work Theory. 4. vyd. New York: Oxford University Press. ISBN 978-0-19-061524-6 .

Advised literature

JEFFREY, C., A. 2013, Trauma: A Social Theory: John Wiley & Sons. ISBN 978-0-745-66135-3 .
KNOTT, CH., & SCRAGG, T. 2016. Reflective Practice in Social Work. London: Sage.
NASW. 1999. Code of Ethics of the National Association of Social Workers [online]. [2. 12. 2016]. Dostupné z: https://umaine.edu/socialwork/files/2013/02/NASW-Code-of-Ethics.pdf.
REAMER, F., G. 2002. Eye on Ethics Making Difficult Decisions. Social Work Today. [online]. [29. 10. 2017]. Dostupné z: http://www.socialworktoday.com/news/eoe_101402.shtml.