Contents of exercises:
Personality potential diagnosis.
Competencies for effective communication.
Competence to co-operate.
Competence for orientation to customer.
Competence for flexibility.
Competence of performance.
Competence for proactive approach.
Competence to coping with stress.
Literature
Guide competences (theoretical background for selected competencies).
Advised literature
Workouts competencies, RPIC-ViP, ltd.
M. Čakrt: Psychology for Managers, Management Press.
Psychological literature as teaching content.