Lectures:
1.-2. ICT organisation in companies: The role of the IT department in the company. IT management and its main aspects. IT organisational structure. The difference between a small and a large organisation. Typical activities of an IT department.
3.-4. Basics of project management: Project management as part of IT management. ICT projects. Methodology and process models. Project phases. Tools for ICT project management. Project status reporting.
5.-6. Soft-skills: People management. Presentation skills. Time management. MBTI personality typology. Coaching. Communication skills. Conflict resolution. Negotiation. Methods of teamwork. Engagement.
7.-8. Change processes: Reasons for changes. Adaptation to changes. Successful implementation of changes.
9.-10. Audits: Types of audits. Audit process and results. Corrective actions.
11.-12. Social networks and media: Social networking theory. Use of social media in companies. Use of social media for personal growth. The sharing economy.
13.-14. Fundamentals of IT Service Management: ITIL methodology. IT Services Lifecycle. ITIL processes (incidents, problems, changes). Service desk function. Other IT service management methodologies.
1.-2. ICT organisation in companies: The role of the IT department in the company. IT management and its main aspects. IT organisational structure. The difference between a small and a large organisation. Typical activities of an IT department.
3.-4. Basics of project management: Project management as part of IT management. ICT projects. Methodology and process models. Project phases. Tools for ICT project management. Project status reporting.
5.-6. Soft-skills: People management. Presentation skills. Time management. MBTI personality typology. Coaching. Communication skills. Conflict resolution. Negotiation. Methods of teamwork. Engagement.
7.-8. Change processes: Reasons for changes. Adaptation to changes. Successful implementation of changes.
9.-10. Audits: Types of audits. Audit process and results. Corrective actions.
11.-12. Social networks and media: Social networking theory. Use of social media in companies. Use of social media for personal growth. The sharing economy.
13.-14. Fundamentals of IT Service Management: ITIL methodology. IT Services Lifecycle. ITIL processes (incidents, problems, changes). Service desk function. Other IT service management methodologies.