Quality Management I

Lectures:
1. Introduction to quality management. Quality functions and perception.
2. Quality management systems - concepts. The ISO 9000 family of standards.
3. TQM concepts and models. Quality awards.
4. Top management strategic role at quality management. QMS documentation.
5. Quality economy. Quality related costs, including life cycle costs.
6. Testing and certification. EU approaches to quality assurance.
7. Quality auditing and self-assessment: approaches and tools.
8. Quality and human factor - motivation and training.
9. Quality at design and development. Quality at purchasing.
10. Quality management at product realization. Statistical process control.
11. Quality at sales and service. Product liability. Infrastructure management. Customer satisfaction measurement.
12. Quality management at public sector and governance.
13. Quality improvement - PDCA cycle and methodology of improvement. FMEA and other methods.
14. Quality and ecology. Environmental management systems and ISO 14 000 family of standards. Integrated management systems. Corporate social responsibility.

Seminars:
1. Fundamentals of math. statistics.
2. 7 basic tools of quality management
3. Histograms and their practical use.
4. Pareto analysis.
5. Ishikawa diagram.
6. Flow-charts.
7. Probability estimations. Basic probability distributions.
8. Statistical sampling.
9. QFD method.
10. FMEA method.
11. Capability evaluation.
12. Statistical process control.
13. Presentation of individual students projects.
14. Presentation of individual students projects.