1, basic social interaction
2. levels of communication
3. Listening as fundament for understanding
4. Nonverbal communication
5. Verbal communication
6. Errors in social perception
7. Typology of conflicts
8. Negotiation
9. Presentation
10. Presentation of self
11. Communication in organisatin
12. training of open communication
2. levels of communication
3. Listening as fundament for understanding
4. Nonverbal communication
5. Verbal communication
6. Errors in social perception
7. Typology of conflicts
8. Negotiation
9. Presentation
10. Presentation of self
11. Communication in organisatin
12. training of open communication