1 Cultural differences
2 Greeting and introducing
3 Car hire
4 Welcoming
5 Arrival information
6 Survey about hotels
7 Registration procedures
8 Hotel services
9 Hotel information
10 Assessing customer types
11 Tourist information
12 Giving information
13 Recommendations
14 Credit test
Povinná literatura
WALKER, R., HARDING, K. Tourism 2 Student´s Book. Oxford: Oxford University Press 2007. ISBN 978-019-455105-2.
Doporučená literatura
STUART , R., EDWARDS, L. English Vocabulary in Use Pre-Intermediate, Intermediate. Cambridge. Cambridge University Press 2006. ISBN 9780521614658.
MURPHY, R., SMALZER, W. R. Cambridge English Grammar In Use Intermediate Incl Answers 2nd Edition. Cambridge: Cambridge University Press 2000. ISBN 10 0521625971.