VAŇKOVÁ, Ivana a VRABKOVÁ, Iveta. Productivity analysis of regional-level hospital care in the Czech Republic and Slovak Republic. BMC Health Services Research. 2022, roč. 22, čl. 180.
VRABKOVÁ, Iveta, VAŇKOVÁ, Ivana a LEE, Sabrina. Relationship and factors of technical efficiency and quality of hospital care: the federal state system of Germany. Health Services and Outcomes Research Methodology. 2024. DOI 10.1007/s10742-024-00337-2.
VRABKOVÁ, Iveta a VAŇKOVÁ, Ivana. Analysis of university students’ perception of mental health. BMC Public Health. 2025, roč. 25, čl. 3868.
Evaluation of Public Service
| Language of instruction | čeština |
|---|---|
| Code | 115-0031 |
| Abbreviation | EVVSL |
| Course title | Evaluation of Public Service |
| Coordinating department | Department of Management |
| Course coordinator | doc. Ing. Iveta Vrabková, Ph.D. |
Summary
The Subject outcomes of the course unit The subject is aimed at acquiring knowledge and skills in the area of measuring, analyzing and evaluating the performance of public services, especially in terms of financial performance, economic efficiency, standards of public services and comprehensive quality management. More attention is paid to methodology and modeling of evaluation of allocation and technical efficiency through multi-criteria evaluation of variants and models of data package analysis (DEA).
Literature
Advised literature
DENHARDT, Robert B.; DENHARDT, Janet Vinzant; ARISTIGUETA, Maria Pilar a RAWLINGS, Kelly C. Managing human behavior in public and nonprofit organizations. Fifth edition. Thousand Oaks, California: SAGE, [2021]. ISBN 978-1-5063-8266-1.
LUTHRA, Sunil; GARG, Dixit; AGARWAL, Ashish a MANGLA, Sachin K. Total quality management (TQM): principles, methods, and applications. Mathematical engineering, manufacturing, and management sciences. Boca Raton: CRC Press, Taylor & Francis Group, 2021. ISBN 978-0-367-51283-5.
RABELO MENDIZABAL, Luis C.; DAVIS, Charles W.; ELATTAR, Ahmed a ALMAKI, Hamed M. A systematic guide to leadership selection using total quality management techniques. Online. CRC focus. Boca Raton, FL: CRC Press, Taylor & Francis Group, 2023. ISBN 97-81-00332-1 17-0.
LUTHRA, Sunil; GARG, Dixit; AGARWAL, Ashish a MANGLA, Sachin K. Total quality management (TQM): principles, methods, and applications. Mathematical engineering, manufacturing, and management sciences. Boca Raton: CRC Press, Taylor & Francis Group, 2021. ISBN 978-0-367-51283-5.
RABELO MENDIZABAL, Luis C.; DAVIS, Charles W.; ELATTAR, Ahmed a ALMAKI, Hamed M. A systematic guide to leadership selection using total quality management techniques. Online. CRC focus. Boca Raton, FL: CRC Press, Taylor & Francis Group, 2023. ISBN 97-81-00332-1 17-0.