Terminated in academic year 2012/2013

Quality Management A

Type of study	Bachelor
Language of instruction	Czech
Code	152-0355/07
Abbreviation	ŘJA
Course title	Quality Management A
Credits	6
Coordinating department	Department of Business Administration and Law
Course coordinator	doc. Dr. Ing. Pavel Blecharz

Subject syllabus

1.Basic concepts and definitions - quality, customer satisfaction.
2.International system standards - ISO 9000, 9001, 9004, ISO / TS 16949, OHSAS 18001, ISO 14001, ISO 19011.
3.The main principles of quality management. Audits, certification.
4.Quality planning - implementation of the product in the design and development of product and process.
5.QFD as a main method for quality planning.
6.Production and service provision.
7.Purchasing, quality control.
8.Simple tools (data collection and recording of data, Pareto diagram, Ishikawa diagram, etc.).
9.Processes - variability, MSA, analysis using simple tools.
10.Continuous improvement - Advanced quality techniques. Introduction to Six Sigma.
11.Economic aspects of quality - quality costs - the costs of prevention, control, failure. Loss function.
12.External influences on quality - consumer protection from unsafe products, technical standardization, metrology, national supervisory authorities.

Literature

DOUGLAS, Montgomery. Introduction to statistical quality control. 6th ed.. Hoboken: Wiley, 2009. 734 s. ISBN 978-0-470-16992-6.

Advised literature

1. DALE, B, Anthony van der WIELE a Jos van IWAARDEN. Managing quality. 5th ed. Malden: Blackwell, 2007, xxix, 610 s. ISBN 978-1-4051-4279-3.
2. JURAN, J a Joseph A DE FEO. Juran's quality handbook: the complete guide to performance excellence. 6th ed. New York: McGraw-Hill, c2010, xxi, 1113 s. ISBN 978-0-07-162973-7.
3. OAKLAND, John S. Oakland on quality management. Oxford: Elsevier Butterworth-Heinemann, 2004, x, 476 s. ISBN 0-7506-5741-3.

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