Goetsch, D.L. Quality Management for Organizational Excellence. Introduction to Total Quality. New York: PEARSON, 2013.
Advised literature
BOVAIRD, T. a E. LÖFFLER. Public management and Governance. 2nd ed. London: Routledge, 2009.
Ferlie, E., Lynn, J., Pollitt, Ch. Public Management. Oxford: Univerzity Press, 2005.