Terminated in academic year 2021/2022

Quality in Public Sector

Type of study	Follow-up Master
Language of instruction	Czech
Code	153-0458/01
Abbreviation	KVAVS
Course title	Quality in Public Sector
Credits	4
Coordinating department	Department of Public Economics
Course coordinator	doc. Ing. Iveta Vrabková, Ph.D.

Subject syllabus

1.Introduction to the theory of quality management (concepts, definitions, personality)
2.Development of Quality Management
3.Total Quality Management
4.Characteristics of high-quality Public Services
5.The Principles of excellence in terms of Public Services
6.TQM Tools - CAF
7.Strategic Planning of quality, Balanced Scorecard
8.Process management and ISO 9001
9.Measurement quality, Benchmarking
10.Corporate Social Responsibility

Literature

Goetsch, D.L. Quality Management for Organizational Excellence. Introduction to Total Quality. New York: PEARSON, 2013.

Advised literature

BOVAIRD, T. a E. LÖFFLER. Public management and Governance. 2nd ed. London: Routledge, 2009.
Ferlie, E., Lynn, J., Pollitt, Ch. Public Management. Oxford: Univerzity Press, 2005.

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