Graduates:
•acquire knowledge in basic terminology quality management
•be able to characterize the main models and methods for improving the quality of public sector
•be able to evaluate the benefits of different models and methods for increasing the quality of the public sector to practice
Literature
Goetsch, D.L. Quality Management for Organizational Excellence. Introduction to Total Quality. New York: PEARSON, 2013.
Advised literature
BOVAIRD, T. a E. LÖFFLER. Public management and Governance. 2nd ed. London: Routledge, 2009.
Ferlie, E., Lynn, J., Pollitt, Ch. Public Management. Oxford: Univerzity Press, 2005.