Basic concepts. Definition of quality
Quality Dimensions. Customer orientation.
Prioritization. Process orientation. Integrated steering system.
Developing approaches to business and organization management.
Total quality management (TQM).
Preparation for system implementation quality
Environmental Management System (EMS)
Managing environmental programs in a comprehensive, systematic, planned and documented way.
Planning and resources to develop, implement and maintain environmental policy
Quality Dimensions. Customer orientation.
Prioritization. Process orientation. Integrated steering system.
Developing approaches to business and organization management.
Total quality management (TQM).
Preparation for system implementation quality
Environmental Management System (EMS)
Managing environmental programs in a comprehensive, systematic, planned and documented way.
Planning and resources to develop, implement and maintain environmental policy