Process and actions management, levels and approaches of process management, management methods, process analysis and optimization, basic process modeling, BPMN (Business Process Modeling Notation), UML (Unified Modeling Language), suitable SW products, process model case study.
Literature
HANGOS, K., CAMERON, I. Process Modelling and Model Analysis. London: Academic Press, 2001.
Advised literature
MIKLEŠ, J., FIKAR, M. Process Modelling, Identification, and Control. Berlin: Springer, 2007.