Quality planning, its content and importance.
Quality planning according to ISO 9001. Quality plans.
Fundamentals of product quality planning.
QFD and its use. House of Quality. Four-matrices approach.
Design Review.
Failure Mode and Effect Analysis. Design FMEA. Process FMEA.
Process capability analysis. Machine capability analysis.
Interpretation of process capability indices.
Statistical properties of measurement systems.
Seven new quality management tools and their use for quality planning.
Affinity diagram. Interrelationship diagram. Systematic diagram.
Matrix diagram. PDPC diagram.
Matrix data analysis
Network diagram and its use. Time reserves. Gantt diagram.
Methodology of quality improvement.
E-learning
E- learning textbook is available on faculty Web sites.
Literature
GRYNA F. M. - CHUA, RICHARD C.H.- DEFEO, JOSEPH A.: Juran's quality planning and analysis: for enterprise quality 5th ed. New York: McGraw-Hill Higher Education, 2007, 774 pp., ISBN 978-0-07-296662-6 KOTZ, S. – LOVELACE, C.R.: Process Capability Indices in Theory and Practice. New York: Oxford University Press, 1998
MIZUNO, S. et al.: Management for Quality Improvement. The Seven New QC Tools. Productivity Press , Cambridge, 1988, 304 pp.
Advised literature
Advanced Product Quality Planning and Control Plan (APQP). Chrysler Corporation, Ford Motor Company, General Motors Corporation, 3rd edition, 2008.
RE VELLE, J. B.- MORAN, J. W. – COX, C. A.: The QFD Handbook. John Wiley&Sons, Inc., New York, 2000, 410 pp.
STAMATIS, D.H.: Failure Mode and Effect Analysis: FMEA From Theory to Execution. ASQC Quality Press, Milwaukee, Wisconsin, 1995, 488 s.