Quality Management

Quality Management
639-0820/01
čeština Quality Management
639-0820/02
čeština

Summary

Basic principles and concepts of advanced quality management. The ISO 9000 family of standards concepts and TQM concept. Economic considerations related to quality management. Application of basic methods and tools of quality management at products design and development, realization and delivering. Quality management at purchasing. Systems measurements within quality management systems (customer satisfaction measurement, benchmarkind etc.) Auditing at quality management systems. Approaches, methods and tools of continuous improvement. Development trends within quality management systems - the excellence models and their use. Integrated management systems.

Literature

1. JURAN,J.M.- DeFEO,J.A.: Juran´s Quality Handbook. Sixth Edition. New York.
Mc Graw-Hill. 2010, 1113 p. (ISBN 978- 0-07-162973-7)

Advised literature

Any title focused on advanced quality management.

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Language of instruction	čeština, čeština
Code	639-0820
Abbreviation	QM
Course title	Quality Management
Coordinating department	Department of Quality Management
Course coordinator	Ing. David Vykydal, Ph.D.