Terminated in academic year 2012/2013

Quality and Human Factor

Type of study	Doctoral
Language of instruction	Czech
Code	639-0920/01
Abbreviation	QHF
Course title	Quality and Human Factor
Credits	10
Coordinating department	Department of Quality Management
Course coordinator	prof. Ing. Růžena Petříková, CSc.

Course aims

1 / mastery of basic concepts in the field of human resources management;
2 / familiarity with HRM within the QMS (ISO 9000 and the Excellence Model);
3 / measurement systems in HRM;
4 / mastering some of the methods and tools in the management of human resources;
5 / mastering basic concepts and definitions of key activities in the field of knowledge management;

Literature

[1] Zelený, M.: Human System Management. World Scientific Publishing, Singapore, 2005,
[2] Imai, M.: KAIZEN, The Key to Japans Competitive Success. McGraw-Hill Publishing Company, Translation: Computer Press, 2004, ISBN 80-251-0461-3
[3] Murphy, S.E. – Riggio, R.E.: The Future of Leadership Development. Lawrence Erlbaum Associates, Publishers, Mahwah, New Jersey/USA, 2003,
[4] McNabb, D. E.: Knowledge Management in the Public Sector, M.E.Sharpe, Inc. New York, 2007, ISBN 13: 978-0-7656-1727-9.

Advised literature

1. KOTLER, Philip. Corporate social responsibility: doing the most good for your company and your cause. Hoboken: John Wiley, c2005. ISBN 978-0-471-47611-5.
2. HILL, Nigel. The handbook of customer satisfaction and loyalty measurement. 3rd ed. Aldershot: Gower, c2006. .

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