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Quality and Human Factor

Quality and Human Factor
639-0920/00
čeština Quality and Human Factor
639-0920/01
čeština Quality and Human Factor
639-0920/02
čeština Quality and Human Factor
639-0920/03
čeština Quality and Human Factor
639-0920/04
angličtina Quality and Human Factor
639-0920/05
angličtina

Summary

Human Resource Management. Importance of Human Factor in Quality Systems. Human Resource Management System according to ČSN ISO 9000:2001 Requirements and Excellence EFQM Model. Forms and Structures of Employee Education towards Quality. Philosophy of a Learning Company. Measurement and Evaluation of Effectiveness of Training. Role of Top Management in Quality Management. Delegation of Powers. Communication and Motivation in Quality Management Systems. Measurement of Employee Satisfaction. Management of People, Styles of Management. Team Work and its Forms in Quality Management. Groups of Quality, KAIZEN, 5S Method, Investor in People. Knowledge Management – 5 S Method, Investors in People. Knowledge Management – definition, historical development; knowledge management in QMS current documents; definition of basic activities in the KM area; knowledge management as a process; key processes in the KM area; knowledge worker (distinctive features, management barriers); methods of intangible assets/knowledge evaluations; knowledge management assets . Company Culture and TQM. Corporate Social Responsibility and Ethical Principles of Company Management Systems.

Literature

[1] Zelený, M.: Human System Management. World Scientific Publishing, Singapore, 2005, ISBN 981-02-4913-6 
[2] Imai, M.: KAIZEN, The Key to Japans Competitive Success. McGraw-Hill Publishing Company, Translation: Computer Press, 2004, ISBN 80-251-0461-3
[3] Murphy, S.E. – Riggio, R.E.: The Future of Leadership Development. Lawrence Erlbaum Associates, Publishers, Mahwah, New Jersey/USA, 2003, ISBN 0-8058-4342-6 
[4] McNabb, D. E.: Knowledge Management in the Public Sector, M.E.Sharpe, Inc. New York, 2007, ISBN 13: 978-0-7656-1727-9.

Advised literature

1. KOTLER, Philip. Corporate social responsibility: doing the most good for your company and your cause. Hoboken: John Wiley, c2005. ISBN 978-0-471-47611-5.
2. HILL, Nigel. The handbook of customer satisfaction and loyalty measurement. 3rd ed. Aldershot: Gower, c2006. ISBN 978-0-566-08744-8 .


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Language of instruction čeština, čeština, čeština, čeština, angličtina, angličtina
Code 639-0920
Abbreviation QHF
Course title Quality and Human Factor
Coordinating department Department of Quality Management
Course coordinator Ing. Zdenka Hofbruckerová, Ph.D.