Terminated in academic year 2018/2019

Quality and Human Factor

Type of study	Doctoral
Language of instruction	Czech
Code	639-0920/03
Abbreviation	QHF
Course title	Quality and Human Factor
Credits	10
Coordinating department	Department of Quality Management
Course coordinator	prof. Ing. Růžena Petříková, CSc.

Subject syllabus

1. - 2. The importance of the human factor in Quality Management in Relation to
Global Conditions. Human resource management, Management Trends and influences, Purpose and role.

3. - 4. Quality Management - the role of human resource management. Quality and Human performance reliability.

5. - 6. Human resources management system according to ISO 9000:2000 (basic principles), human resources according to the ISO 9001 Standard requirements.

7. Competence, awareness and training (part 6 in ISO 9001). Measurement of Education and Training Effectiveness.

8. - 9. The role of top management in quality assurance. The Motivation, communication and information systems in quality management.

10. - 11. Teamwork culture in quality management, the creative team. Quality Circles and Kaizen Teams.

12. Total quality management and corporate culture. Features of Total Quality Management. Human resource management and the EFQM Excellence Model.

13. – 14. Knowledge management - part of a Integrated Management Systems. Learning Organization (the learning society and the knowledge economy) and The Information Society, the Knowledge Society.

Literature

[1] Zelený, M.: Human System Management. World Scientific Publishing, Singapore, 2005,
[2] Imai, M.: KAIZEN, The Key to Japans Competitive Success. McGraw-Hill Publishing Company, Translation: Computer Press, 2004, ISBN 80-251-0461-3
[3] Murphy, S.E. – Riggio, R.E.: The Future of Leadership Development. Lawrence Erlbaum Associates, Publishers, Mahwah, New Jersey/USA, 2003,
[4] McNabb, D. E.: Knowledge Management in the Public Sector, M.E.Sharpe, Inc. New York, 2007, ISBN 13: 978-0-7656-1727-9.

Advised literature

1. KOTLER, Philip. Corporate social responsibility: doing the most good for your company and your cause. Hoboken: John Wiley, c2005. ISBN 978-0-471-47611-5.
2. HILL, Nigel. The handbook of customer satisfaction and loyalty measurement. 3rd ed. Aldershot: Gower, c2006. .

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