1. The importance of the human factor in quality management. Human resources and human capital.
2. Human resources management system according to ISO 9000 family of standards and the EFQM Excellence Model.
3. Other standards and programs focused on the development of human resources (Investors in People, ČSN ISO 10015, SA 8000, Responsible company, Learning organization, Knowledge organization).
4. Forms of education, levels of education, lifelong training of workers in the field of quality, measurement and evaluation of training effectiveness.
5. The role of leadership in quality management.
6. Leadership styles, advantages and disadvantages of individual styles.
7. Communication styles, efficiency of communication channels across the company, usage of new communication media.
8. Employee satisfaction measurement, utilization of acquired data for organizational improvement.
9. Motivation, motivation programs, evaluation of their effectiveness.
10. Employee evaluation, remuneration.
11. Teamwork, new forms of cooperation at different levels of organization.
12. Corporate culture, its role in quality management, phases of corporate culture change to improve the quality of the organization.
13. New trends in HRM - ethics and transparency, employee engagement, competency models, diversity and age management.
14. Corporate social responsibility (CSR), Creating Shared Value (CSV).
2. Human resources management system according to ISO 9000 family of standards and the EFQM Excellence Model.
3. Other standards and programs focused on the development of human resources (Investors in People, ČSN ISO 10015, SA 8000, Responsible company, Learning organization, Knowledge organization).
4. Forms of education, levels of education, lifelong training of workers in the field of quality, measurement and evaluation of training effectiveness.
5. The role of leadership in quality management.
6. Leadership styles, advantages and disadvantages of individual styles.
7. Communication styles, efficiency of communication channels across the company, usage of new communication media.
8. Employee satisfaction measurement, utilization of acquired data for organizational improvement.
9. Motivation, motivation programs, evaluation of their effectiveness.
10. Employee evaluation, remuneration.
11. Teamwork, new forms of cooperation at different levels of organization.
12. Corporate culture, its role in quality management, phases of corporate culture change to improve the quality of the organization.
13. New trends in HRM - ethics and transparency, employee engagement, competency models, diversity and age management.
14. Corporate social responsibility (CSR), Creating Shared Value (CSV).