[1] JURAN, J a Joseph A DE FEO. Juran's quality handbook: the complete guide to performance excellence. 6th ed. New York: McGraw Hill, c2010, xxi, 1113 p. ISBN 007162934.
Advised literature
[1] GOETSCH, David L a Stanley DAVIS. Quality management for organizational excellence: introduction to total quality. 7th ed. Boston: Pearson, c2013, xii, 456 p. ISBN 01-325-5898-X