The course is designed to provide students with basic understanding of human behaviour as a key element in the creation of effective organizational environment. The focus is on the three elements of organizational behaviour studies that is a) behaviour of individuals in organizations b) group behaviour in organizations and c) how these behaviours influence the overall performance of organizations. Two broad lines of argument are followed, micro organization theories and issues, including individual and group behavior, leadership, motivation, rewards and reinforcements, job design, stress management, performance evaluation and communication on the one hand and macro organization theories and issues, including goals, organizational design, organizational development, the impact of technology and the market, and international organizational culture on the other hand.
Warp
1. Explanation of basic terms, definitions
2. Effective organizational environment
3. Communication in the organization, its types and methods
4. Verbal communication and paralinguistic aspects of speech
5. Guide interview, types of questions, listening
6. Nonverbal communication, communication barriers
7. Rules for effective communication, communication errors
8. Social perception, errors in perception of others
9. Motivation, job satisfaction and work
10. The working performance
11. Leadership, coaching, teamwork
12. Conflicts, stress management
13. Adapting to change
14. Organisational culture