1. Verbal communication. Principles of effective communication.
2. Mistakes in the assessment of others. Barriers in communication.
3. Nonverbal communication.
4. Self-management - cultivating the ability to manage yourself.
5. Active listening as a basis for understanding.
6. Communication techniques - presentation, self-presentation,
interviewing, conducting of meetings.
7. Mediation.
8. Conflicts and their resolution.
9. Interpersonal styles.
10. Conflict resolution in terms of transactional analysis.
11. Influencing and manipulation. Meetings with the client and tactical managing of manipulative approaches.
12. Negotiation, persuasiveness and credibility.
13. Communication within the organization, types of communication networks, principles of good communication in working groups, mobbing.
14. Assertive behavior, assertive methods.
2. Mistakes in the assessment of others. Barriers in communication.
3. Nonverbal communication.
4. Self-management - cultivating the ability to manage yourself.
5. Active listening as a basis for understanding.
6. Communication techniques - presentation, self-presentation,
interviewing, conducting of meetings.
7. Mediation.
8. Conflicts and their resolution.
9. Interpersonal styles.
10. Conflict resolution in terms of transactional analysis.
11. Influencing and manipulation. Meetings with the client and tactical managing of manipulative approaches.
12. Negotiation, persuasiveness and credibility.
13. Communication within the organization, types of communication networks, principles of good communication in working groups, mobbing.
14. Assertive behavior, assertive methods.