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Terminated in academic year 2002/2003

Fundamentals of Social Manners - Etiquette

Type of study Master
Language of instruction Czech
Code 711-0609/03
Abbreviation ZSCH
Course title Fundamentals of Social Manners - Etiquette
Credits 2
Coordinating department Department of Social Sciences
Course coordinator Mgr. Petra Kowaliková, Ph.D.

Subject syllabus

• MAN AMONG PEOPLE:
etiquette – development of opinions, present conception
• BASIC TERMS
social intercourse, social behaviour, social education, decency,
courtesy, tact
• GENERAL RULES OF THE SOCIAL INTERCOURSE
social priorities, social importance
• RULES OF THE PERSONAL CONTACT
salutation, introduction
how to style a person
• SOCIAL COMMUNICATION
verbal and non-verbal communication
principles of the effective communication
conflict, resolution of conflict, pressure tactics
• SOCIAL FUNCTIONS AND SOCIAL EVENTS
basic forms of the social functions
rules of the feasting
• PROFESSIONAL MANNERS
etiquette at the workplace
professional communication
professional image

Literature

ADAIR, John Eric. Effective Communication: The Most Important Management Skill of All. 2nd ed. Pan Macmillan, 2009. ISBN 978-0-330-50426-3 .
CHANEY, Lillian H.; MARTIN, Jeanette S. The essential guide to business etiquette. 2nd ed. Greenwood Publishing Group, 2007. ISBN 978-0-275-99714-4 .
HOFSTEDE, Geert; HOFSTEDE, Gert Jan; MINKOV, Michael. Cultures and organizations. 3rd ed. New York: McGraw-Hill, 2010. ISBN 978-0-0716-6418-9 .
MORGAN, John. Debrett's New Guide to Etiquette and Modern Manners: The Indispensable Handbook. 2nd ed. Macmillan, 2007. ISBN 978-0-312-28124-3 .
ROBINSON, David Foster. Business etiquette: your complete guide to correct behaviour in business. 2nd ed. Kogan Page Publishers, 2000. ISBN 0-7494-3258-6 .

Advised literature

EICHLER, Lillian. Book of etiquette. 1st ed. Cosimo, Inc., 2013. ISBN 978-1-60520-976-0 .
MARTIN, Jeanette S., CHANEY, Lillian H. Global Business Etiquette: A Guide to International Communication and Customs. 2nd ed. ABC-CLIO, 2012. ISBN 978-0-313-39717-2 .
RAMESH, Gopalaswamy; RAMESH, Mahadevan. THE ACE of soft skills. Attitude, communication and etiquette for success. 1st ed. New Delhi: Dorling Kindersley, 2010. ISBN 978-81-317-3285-4 .
SCHEIN, Edgar H. The corporate culture survival guide. 2nd, rev. ed. Jossey Bass, 2009. ISBN 978-0-4702-9371-3 .


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