MARTINUSSEN, Monica and HUNTER, David R. Aviation Psychology and Human Factors. Second edition. Boca Raton: CRC Press, Taylor & Francis Group, 2018. Print. ISBN 9781498757522 .
EUROPEAN UNION AVIATION SAFETY AGENCY. AMC and GM to Commission Regulation (EU) No 965/2012: Flight Crew CRM Training. Cologne: EASA, 2024.
Crisis Communication in Air Transport
| Type of study | Follow-up Master |
|---|---|
| Language of instruction | Czech |
| Code | 711-0630/01 |
| Abbreviation | KKLD |
| Course title | Crisis Communication in Air Transport |
| Credits | 3 |
| Coordinating department | Department of Social Sciences |
| Course coordinator | Mgr. Martina Schneiderová, Ph.D. |
Subject syllabus
1. Communication theory.
2. Fundamentals of crisis management.
3. Fundamentals of crisis communication in aviation – principles, guidelines and psychological aspects.
4. Psychology of stress and defense mechanisms.
5. Managing stress, coping strategies.
6. Specific communication skills in a crisis.
7. Communication with the public.
8. Communication ethics.
9. Care for people affected by a crisis and Critical Incident Stress Management (CISM).
10. – 11. Solving case studies.
12. – 13. Presentation of case studies and selected communication strategies.
2. Fundamentals of crisis management.
3. Fundamentals of crisis communication in aviation – principles, guidelines and psychological aspects.
4. Psychology of stress and defense mechanisms.
5. Managing stress, coping strategies.
6. Specific communication skills in a crisis.
7. Communication with the public.
8. Communication ethics.
9. Care for people affected by a crisis and Critical Incident Stress Management (CISM).
10. – 11. Solving case studies.
12. – 13. Presentation of case studies and selected communication strategies.