Tourism 2 Intermediate: Units: 10 - 12
1 Cross-cultural misunderstandings
2 Specialized tourism
3 Special requests
4 Describing disability
5 Cultural awareness
6 Business travel
7 Comparing conference centres
8 Describing dimensions, capacity, and facilities
9 Conference equipment and facilities
10 Quality standards
11 Receptionist duties
12 Check out procedures
13 Reporting to the manager
14 Credit test
1 Cross-cultural misunderstandings
2 Specialized tourism
3 Special requests
4 Describing disability
5 Cultural awareness
6 Business travel
7 Comparing conference centres
8 Describing dimensions, capacity, and facilities
9 Conference equipment and facilities
10 Quality standards
11 Receptionist duties
12 Check out procedures
13 Reporting to the manager
14 Credit test