1 Cross-cultural misunderstandings
2 Specialized tourism
3 Special requests
4 Describing disability
5 Cultural awareness
6 Business travel
7 Comparing conference centres
8 Describing dimensions, capacity, and facilities
9 Conference equipment and facilities
10 Quality standards
11 Receptionist duties
12 Check out procedures
13 Reporting to the manager
14 Credit test
Literature
WALKER, R., HARDING, K. Tourism 2 Student´s Book. Oxford: Oxford University Press 2007. ISBN 978-019-455105-2.
Advised literature
STUART , R., EDWARDS, L. English Vocabulary in Use Pre-Intermediate, Intermediate. Cambridge. Cambridge University Press 2006. ISBN 9780521614658.
MURPHY, R., SMALZER, W. R. Cambridge English Grammar In Use Intermediate Incl Answers 2nd Edition. Cambridge: Cambridge University Press 2000. ISBN 10 0521625971.