A student will learn how to use small talk, distinguish between formal and informal email correspondence, how to answer the phone, handle with complaints, learn the basis of presentations.
Literature
RICHARDSON, K., KAVANAGH, M., SYDES, J., EMMERSON, P. The Business Pre-Intermediate Student´s Book. Oxford: Macmillan Education 2007. ISBN 978-0-230-02154-9.
Advised literature
MASCULL, B. Business Vocabulary in Use. UK. Cambridge University Press 2002. ISBN 978-0-521-77529-8.
MURPHY, R., SMALZER, W. R. Cambridge English Grammar In Use Intermediate Incl Answers 2nd Edtion. Cambridge: Cambridge University Press 2000. ISBN 10 0521625971.
Business Spotlight Economia, a.s. www.business-spotlight.cz ISSN 1214-8377.