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Quality Management

Quality Management
152-0387/01
čeština Quality Management
152-0387/02
čeština

Summary

The course provides introduction to quality management. It clarifies the concept of quality, customer and social requirements for quality, economic aspects of quality, factors affecting quality. It defines the objectives and approaches of quality management. It characterizes principles and content of quality management systems according to international ISO standards. It also focuses to master simple tools for process analyzing and customer satisfaction measurement.

Literature

JAUN, Marlon A. Lean Six Sigma Techniques. Books on Demand, 2021. 194 p. ISBN 3754308122 .
MALEYEFF, John. Quality Service Management: A Guide to Improving Business Processes. New York, Routledge, 2022. 198 p. ISBN 9781032057514 .
OAKLAND, John S. and Robert J. OAKLAND. Total Quality Management and Operational Excellence. 5th ed. New York: Routledge, 2021. 517 p. ISBN 978-1-138-67340-0 .

Doporučená literatura

ABUHAV, Itay. ISO 9001:2015 - A Complete Guide to Quality Management Systems. Boca Raton: CRC Press, 2021. 421 p. 978-1-03-224042-8.
DONAHUE, Wesley E. Unlocking Lean Six Sigma: A Competency-Based Approach to Applying Continuous Process Improvement Principles and Best Practices (Competency Based Books for Structured Learning). Pennsylvania: Centrestar Learning, 2021. 207 p. ISBN 9798594575363 .
GOETSCH, David L. and Stanley DAVIS. Quality Management for Organizational Excellence: Introduction to Total Quality. Boston: Pearson, 2021. 9th ed. 429 p. ISBN 978-0-13-557732-5 .


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Language of instruction čeština, čeština
Code 152-0387
Abbreviation MAQ
Course title Quality Management
Coordinating department Department of Business Administration and Law
Course coordinator doc. Dr. Ing. Pavel Blecharz