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Quality Management

Type of study Bachelor
Language of instruction Czech
Code 152-0387/01
Abbreviation MAQ
Course title Quality Management
Credits 6
Coordinating department Department of Business Administration and Law
Course coordinator doc. Dr. Ing. Pavel Blecharz

Subject syllabus

1. Introduction, basic terms and definitions, quality of products and services.
2. Quality from the perspective of the manufacturer/seller and the customer.
3. Basic principles of quality management.
4. Overview of international system standards.
5. Principles and content of quality management system according to ISO 9001.
6. Quality planning.
7. Quality in production.
8. Quality in services.
9. Simple tools for mapping and process analyzing .
10. Methods and procedures for customer satisfaction evaluation.
11. Continuous improvement and overview of advanced quality techniques.
12. Process quality management.
13. Lean Six Sigma.
14. Economic aspects of quality.

Literature

JAUN, Marlon A. Lean Six Sigma Techniques. Books on Demand, 2021. 194 p. ISBN 3754308122 .
MALEYEFF, John. Quality Service Management: A Guide to Improving Business Processes. New York, Routledge, 2022. 198 p. ISBN 9781032057514 .
OAKLAND, John S. and Robert J. OAKLAND. Total Quality Management and Operational Excellence. 5th ed. New York: Routledge, 2021. 517 p. ISBN 978-1-138-67340-0 .

Advised literature

ABUHAV, Itay. ISO 9001:2015 - A Complete Guide to Quality Management Systems. Boca Raton: CRC Press, 2021. 421 p. 978-1-03-224042-8.
DONAHUE, Wesley E. Unlocking Lean Six Sigma: A Competency-Based Approach to Applying Continuous Process Improvement Principles and Best Practices (Competency Based Books for Structured Learning). Pennsylvania: Centrestar Learning, 2021. 207 p. ISBN 9798594575363 .
GOETSCH, David L. and Stanley DAVIS. Quality Management for Organizational Excellence: Introduction to Total Quality. Boston: Pearson, 2021. 9th ed. 429 p. ISBN 978-0-13-557732-5 .


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