Framework syllabus of lectures:/Syllabus
- Managerial competences and roles/basic terms, managerial competencies, competency models, self- perception and perception others/MBTI typology and its importance for managers, perception and its importance, managerial styles
- Supportive Communication/communication skills, principles of supportive communication and its utilization, presentation skills, active listening, LISTEN method
- Active listening, principles of effective communication and understanding of the importance of the communication form with respect to team productivity
- Understanding of the influence of the emotions and needs on the result of communication and the information transfer, spatially the difference between manipulative and respectful with respect to emotions and needs including the principles of “Nonviolent communication” and “To respect to be respected”. communication is emphasized
- Managing conflict/process and phases of conflict, manager’s role in conflict situations, procedure for solving conflict effectively
- Making decision, solving problem creatively/basic terms, decision making process and its structure, selected methods and techniques of decision-making process (Occam’s razor, Ishikawa diagram, Brainstorming, Brainwriting, Action plan, Pareto’s analysis, Mutliple criteria decision making methods – AHP, ANP
- Power and influence/basic terms, power and influence model, manipulation styles with respect to the influence of punishments, rewords and effective communication styles on the atmosphere in the team.
- Empowering and delegating/basic terms, process of delegation, advantages and disadvantages of delegating for managers and subordinates
- Motivation theory, using motivation theory in managerial work, motivating other/process model of performance management, impact of motivation on performance management, motivation’s strategies, new forms of work
- Managerial style of leading people, leadership, coaching/basic terms, managerial styles of leading people (Leadership grid, Leadership continuum, situational leadership, transformational, transactional and charismatic leadership, leadership according to Drucker and Covey, manager in the role of a coach)
- Managing teams/basic terms, team forms of work, team roles according to Belbin, team development phases, Deming’s circle of team work
- Management change/Change management, the nature of change, steps to successful change, change management and organizational structure, change strategies, change resistance.
- Business meetings – types of meetings, various types of participants and their characteristics, most common mistakes and insufficiencies of business meetings, communication methods and techniques at the business meetings
- Managerial competences and roles/basic terms, managerial competencies, competency models, self- perception and perception others/MBTI typology and its importance for managers, perception and its importance, managerial styles
- Supportive Communication/communication skills, principles of supportive communication and its utilization, presentation skills, active listening, LISTEN method
- Active listening, principles of effective communication and understanding of the importance of the communication form with respect to team productivity
- Understanding of the influence of the emotions and needs on the result of communication and the information transfer, spatially the difference between manipulative and respectful with respect to emotions and needs including the principles of “Nonviolent communication” and “To respect to be respected”. communication is emphasized
- Managing conflict/process and phases of conflict, manager’s role in conflict situations, procedure for solving conflict effectively
- Making decision, solving problem creatively/basic terms, decision making process and its structure, selected methods and techniques of decision-making process (Occam’s razor, Ishikawa diagram, Brainstorming, Brainwriting, Action plan, Pareto’s analysis, Mutliple criteria decision making methods – AHP, ANP
- Power and influence/basic terms, power and influence model, manipulation styles with respect to the influence of punishments, rewords and effective communication styles on the atmosphere in the team.
- Empowering and delegating/basic terms, process of delegation, advantages and disadvantages of delegating for managers and subordinates
- Motivation theory, using motivation theory in managerial work, motivating other/process model of performance management, impact of motivation on performance management, motivation’s strategies, new forms of work
- Managerial style of leading people, leadership, coaching/basic terms, managerial styles of leading people (Leadership grid, Leadership continuum, situational leadership, transformational, transactional and charismatic leadership, leadership according to Drucker and Covey, manager in the role of a coach)
- Managing teams/basic terms, team forms of work, team roles according to Belbin, team development phases, Deming’s circle of team work
- Management change/Change management, the nature of change, steps to successful change, change management and organizational structure, change strategies, change resistance.
- Business meetings – types of meetings, various types of participants and their characteristics, most common mistakes and insufficiencies of business meetings, communication methods and techniques at the business meetings