1. Quality management, the concept of quality systems, industry standards.
2. TQM and their application in transportation.
3. Key processes in quality systems. Quality assurance.
4. The role of managers in quality systems. Quality and the human factor.
5. Economic aspects of quality management. Planning, regulation and quality improvement in transport.
6. Quality management in transport.
7. Basic tools and methods for data analysis and quality control.
8. Principles of the European Union's approach to quality assurance and conformity assessment.
9. Auditing in quality management systems.
2. TQM and their application in transportation.
3. Key processes in quality systems. Quality assurance.
4. The role of managers in quality systems. Quality and the human factor.
5. Economic aspects of quality management. Planning, regulation and quality improvement in transport.
6. Quality management in transport.
7. Basic tools and methods for data analysis and quality control.
8. Principles of the European Union's approach to quality assurance and conformity assessment.
9. Auditing in quality management systems.