Students might understand the principal consequences and reasons for creating,
maintenance and development of company´s quality management systems. The
explanation of key items and processes within this management is stressed with
special regards to quality assurance in design stage, purchasing, production,
services etc. The students also learn in more details to calculate costs and
effects related to quality and another types of measurements in quality
management systems. The basic features of various conceptions of quality
management systems (according to the ISO, branch standards and TQM) will be
explained too. The seminars are focused on case studies solving in the field of
customer value analysis, use of some statistical tools in quality management.