The basis of TQM. Basic principles of TQM. Description of fundamental TQM model worldwide used. The EFQM Excellence Model as platform for management system development. Human resources management at TQM. Partnership with stakeholders, including suppliers - processes and methods. The process management at organizations, their measurement and monitoring. Benchmarking and its use at organizations. Self-assessment - procedures and techniques. Logic frame RADAR and its use. Another approaches to searching opportunities for improvement. Customer satisfaction and loyalty measurement.Process, system and organization performance measurement. The Balanced Scorecard methodology and its application. Continuous improvement methodologies. The Six Sigma programs - their application in practice. Case studies and tasks solutions