1. The basis of TQM. Basic principles of TQM.
2. Description of fundamental TQM model worldwide used. The EFQM Excellence Model as platform for management system development.
3. Human resources management at TQM.
4. Partnership with stakeholders, including suppliers - processes and methods. 5. The process management at organizations, their measurement and monitoring.
6. Benchmarking and its use at organizations.
7. Customer satisfaction and loyalty measurement.
8. Self-assessment - procedures and techniques. Logic frame RADAR and its use.
9. Another approaches to searching opportunities for improvement.
10.Process, system and organization performance measurement. The Balanced Scorecard methodology and its application.
11. Continuous improvement methodologies.
12.The Six Sigma programs - their application in practice.
13.-14. Integrated management systems. Development trends at quality management.
2. Description of fundamental TQM model worldwide used. The EFQM Excellence Model as platform for management system development.
3. Human resources management at TQM.
4. Partnership with stakeholders, including suppliers - processes and methods. 5. The process management at organizations, their measurement and monitoring.
6. Benchmarking and its use at organizations.
7. Customer satisfaction and loyalty measurement.
8. Self-assessment - procedures and techniques. Logic frame RADAR and its use.
9. Another approaches to searching opportunities for improvement.
10.Process, system and organization performance measurement. The Balanced Scorecard methodology and its application.
11. Continuous improvement methodologies.
12.The Six Sigma programs - their application in practice.
13.-14. Integrated management systems. Development trends at quality management.