Quality Management

Quality Management
639-0933/01
čeština Quality Management
639-0933/02
angličtina Quality Management
639-0933/03
čeština Quality Management
639-0933/04
angličtina

Anotace

Student will obtain knowledge about: application of principles of advanced quality management systems, leadership role, quality management activities at design and development, product realization, purchasing, various measurements within quality management systems, including audits and self-assessment. Procedures and methods which lead to organizational excellence will be also explained there.

Povinná literatura

1. GOETSCH,D,L. and DAVIS,S.: Quality Management for Organizational Excellence. 7th Edition. Harlow: Pearson Education Limited, 2012. ISBN 978-0132558983
2. OAKLAND J. Total Quality Management and Operational Excellence: Text with Cases. Fourth Edition. London: Routledge, 2014. ISBN 978--0-415-63550-9
3. Van NEDERPELT, W.M.: Object - oriented Quality and Risk Management. Releigh: Lulu Press, 2012. ISBN 978-1-291-037-35-7

Doporučená literatura

1. KANJI, G., K.: Measuring Business Excellence. London : Routledge, 2015.
2. HAYES,B.E.: Beyond Ultimate Question. A Systematic Approach to Improve Customer Loyalty. Milwaukee. ASQ Quality Press, 2009,ISBN 978-0-87389-772-3
3. JURAN,M.J.-DeFEO,J.A.: Juran´s Quality Handbook. Sixth Edition. New York: McGraw Hill, 2010. ISBN 978-0-07-162973-7

zpět na vyhledávání

Language of instruction	čeština, angličtina, čeština, angličtina
Code	639-0933
Abbreviation	MK
Course title	Quality Management
Coordinating department	Department of Quality Management
Course coordinator	Ing. David Vykydal, Ph.D.