Quality Management

Type of study	Doctoral
Language of instruction	Czech
Code	639-0933/03
Abbreviation	MK
Course title	Quality Management
Credits	10
Coordinating department	Department of Quality Management
Course coordinator	Ing. David Vykydal, Ph.D.

Subject syllabus

1. Principles of advanced quality management systems.
2. Quality management concepts throughout the world.
3. Top management role and responsibilities within quality management.
4. Feedback development – customer and other interested parties satisfaction or loyalty measurement.
5. Process approach at quality management.
6. Main processes realization at quality management systems.
7. Creation and analysis of customer value.
8. Management systems review – audits and self-assessment.
9. Exc1lence models as basis for management systems development.
10. Benchmarking – models and procedures.
11. Partnership with suppliers development.
12. Integrated management systems.
13. Risk management as basis for management systems integration.
14. Economic aspects related to quality management.
15. Quality management systems performance.
16. Trends of quality management development.

Literature

1. GOETSCH,D,L. and DAVIS,S.: Quality Management for Organizational Excellence. 7th Edition. Harlow: Pearson Education Limited, 2012. ISBN 978-0132558983
2. OAKLAND J. Total Quality Management and Operational Excellence: Text with Cases. Fourth Edition. London: Routledge, 2014. ISBN 978--0-415-63550-9
3. Van NEDERPELT, W.M.: Object - oriented Quality and Risk Management. Releigh: Lulu Press, 2012. ISBN 978-1-291-037-35-7

Advised literature

1. KANJI, G., K.: Measuring Business Excellence. London : Routledge, 2015.
2. HAYES,B.E.: Beyond Ultimate Question. A Systematic Approach to Improve Customer Loyalty. Milwaukee. ASQ Quality Press, 2009,ISBN 978-0-87389-772-3
3. JURAN,M.J.-DeFEO,J.A.: Juran´s Quality Handbook. Sixth Edition. New York: McGraw Hill, 2010. ISBN 978-0-07-162973-7

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